The East Wing
- Your Information Pack -
Welcome! Your Information Pack contains everything you need to know for a smooth start to your stay with us in The East Wing. We hope you enjoy your stay in The East Wing and you have a wonderful holiday with us!
Where are my keys?
You will find your keys in the key safe, to the right of the front door, on your arrival. The keys in the key safe open the two entrance doors. There is a second set of keys on the coat hooks that will open the doors to your outside area at the front of the East Wing (accessed via the door at the top of the three steps in the living room and turn left). Please contact us in advance of your stay to obtain the code for the key safe.
When is my arrival time?
Your keys will be available in your key safe from 3pm on your arrival day. You can arrive anytime from 3pm onwards.
When is my departure time?
Check-out is by 10am on your departure day. Please return the keys to the key safe, and leave the cottage as you would like to find it.
Where should I park my car?
Please park in your allocated space marked “East Wing Parking” (see the Sutherland Cottages Site Map). Please be considerate of others on site, and watch out for other guests, especially children. (Large version here).
Where is my outside space?
Your outside space is the patio area by the vines. You are also very welcome to help yourself to the herbs in the herb garden in front of the greenhouse (please only take what you need!) Please note that the garden around the main house, including the lawn, is private. A cat lives in the main house, and you might see him around. He’s very curious and friendly, but please do not feed him! Please be careful if you decide to pet him: he does not like his stomach being touched. Please be especially careful with children. He is kept in the main house overnight.
“If you have a question during your stay, do email us, or call us on our mobile numbers listed in your welcome email!”
How do I access the wifi?
The wifi network in The East Wing is called BTHomeSpot-9QX. Just connect to this network, and enter the password: fc75dedbca
Windows and Blinds
The windows in the East Wing are locked. Keys are provided by the windows. In some cases these are allen keys. Remember to unlock the windows first! (Please do not force them!)
How does the heating work?
Heating is set on constant from October to March and you can adjust each radiator separately for each room. From April to September, the heating is on from 6am-10am and 5pm-10pm. Hot water is available at all times.
How does the recycling work?
North Somerset Council have a strict refuse policy, so please help us by taking some time to sort your rubbish carefully. We have provided various bins to help you sort your rubbish. When these bins are full, you can bring them over to the main bins - please see the site map for their locations. These main bins are put out on Thursday afternoons, for an early Friday morning collection. If you can, please put out refuse by Thursday afternoon - thank you!
Black Bin – general waste. Please make sure waste is bagged and tied up.
Brown Bin – Food Waste (e.g. bones). Please note that all food waste must be wrapped in paper or in green biodegradable bags.
Green Boxes – recyclable waste (glass bottles, cans, clean foil, paper, cardboard, clear, coloured and white solid plastics, but NOT black or film plastics). Plastics, cans, and glass should be washed/clean.
How do the kitchen appliances work?
Please find links to the manuals for the kitchen appliances below. Please note: the oven will not work unless the clock is set to show a time!
Cleaning Starter Packs
Your cottage comes with a starter pack of items, including:
toilet roll; kitchen roll; dishwasher tablets; washing machine tablets; black bin liners; green biodegradable bin liners for food waste; washing-up liquid; sponge-scourer; dish brush
How do the living room appliances work?
Please find links to the manuals for the living room appliances below.
The Coach House: Table Tennis & The Snug
The Coach House is a shared communal area for our cottages with table tennis downstairs, and an extra snug upstairs.
Cots & High Chairs
We have two cots and high chairs for use by guests, on a first-come, first-served basis. If you require one of these, please let us know before you arrive.
In the Village
The Old Inn: Just along the main road into the village – you can’t miss it! Tel: 01934 812336
Golden Palace Chinese takeaway: 10 minutes walk down main road into the village. Tel: 01934 812161.
St Mary the Virgin Church: The Vicar is Rev Anne Lee and you can contact the Church Office on 01934 823556 or see www.stmaryshutton.org
Taxis: All The Twos Taxis – Tel: 01934 222222 / Apple Taxis – Tel: 01934 666666 / Stacey’s Taxis – Tel: 01934 811111
Shopping
Supermarkets:
ALDI - BS22 8NA (9 mins)
ASDA - BS23 3UZ (7 mins)
LIDL – BS24 9AA (3 mins)
Morrisons - BS24 7AY (12 mins)
Sainsbury’s - BS22 6BL (14 mins)
Tesco – BS23 1XG (9 mins)
Tesco Express – BS24 9HA (1 min)
Waitrose - BS23 3UZ (7 mins)
Emergency Contacts
Doctor: As a visitor to the area, the best place to go if you have a medical concern is A&E at the hospital (8am-10pm). See below for details.
Weston General Hospital: Grange Road, Weston-super-Mare BS23 1YA. Telephone: 01934 636363
NHS advice: call 111 or visit www.nhs.uk
Dentist: My Dentist, 12 Beaconsfield Road, Weston Super Mare, BS23 1YE. Call them on 01934 626677 (including out of hours).
Gas: Gas Emergency Contact Number - 0800 111 999
Electric: Western Power Distribution: 0800 6783 105
Water: Bristol Water Emergency Helpline - 0345 702 3797 (24 Hour)